• 2018 September 6 17:15

    Wilhelmsen slashes customer response times with new online platform

    Developed by their Marine Products division, the FRED integrated platform enables customers to securely access their transaction information, including invoices, delivery notes, their order history and view the current delivery status of orders. It also allows customers to retrieve certificates for products such as ropes, along with providing an instant overview of which cylinders they have on board, and where, the company said in its press release.

    The numerous calls and emails, typically required to track current orders, chase down invoices, retrieve certificates, or get transaction overviews, will become a thing of the past. Slashing the time and effort needed from days and hours, to minutes. Quite simply Wilhelmsen’s development of FRED is a genuine customer service game changer for the Marine Products business.

    Allowing customers to get the information they value, wherever and whenever they need it, via computer or mobile, in addition to transactional data, FRED is inbuilt with alert settings relating to order status, or usage such as, highlighting when cylinder assets have been on board for extended periods. Designed to be personalizable, FRED also features 24/7 support, via a dedicated rope selector tool and Voice-Activated Chatbot.

    A bold, but intuitive step for a company renowned for its customer service, that’s quickly building a reputation for itself as a hotbed for maritime innovation, Malhotra is adamant FRED and its latest iterations will become an invaluable part of Wilhelmsen business.

    He says, “FRED was developed as a direct response to customer feedback and it cures an established and totally avoidable pain point. Transactional data on demand frees up an enormous amount of time. But more importantly it allows us to provide customers invaluable insight into specific needs and create efficiencies related to the pre-purchase/purchase and post purchase processes for the management of marine products for customers. It’s a massive leap forward for us, our customers and the industry”




2019 September 15

15:47 M/V "SARA” refused access to the Paris MoU region
14:26 USCG assisted capsized USFSP sail students in St. Petersburg, Florida
12:02 World’s largest wind turbine blade test stand built by Siemens Gamesa
11:21 IMCA to introduce CPD scheme for diving supervisors
10:51 L3Harris Technologies delivers new advanced autonomous vehicle capability to UK’s Defence Science and Technology Laboratory

2019 September 14

15:29 Coast Guard reopens Houston Ship Channel after protest demonstration
13:39 Crondall Energy partners with Pharis Energy on innovative Pilot Field development
12:08 Prysmian's new cable-laying vessel Leonardo da Vinci scheduled for delivery in 2Q 2021
10:32 Woodside invests in emerging technology for seismic data acquisition

2019 September 13

18:06 Sture terminal situation normalised
17:47 Malaysia encourages gender diversity in the maritime industry
17:24 Multipurpose ship of Project MPSV12, Kalas, successfully completed sea trials
17:06 Frontline extends expiry date of first option for two Trafigura Suezmax tankers
16:30 ABP to welcome Royal Navy’s HMS Grimsby into Port of Grimsby
16:25 Wärtsilä Aquarius UV Ballast Water Management System chosen for retrofitting to four Korean vessels
16:05 Multi Modal Rail B.V. (MMR) launches rail service between Rotterdam and Ottmarsheim, France
15:48 ABP and WISTA UK host 'Women in Maritime' reception during LISW
15:09 Shearwater GeoServices awarded large South America survey
14:26 ABB enables emissions-free port stay in Marseille for Corsica Linea ferries
14:09 Start of the project “Dredging the Nieuwe Diep – Port of Den Helder”
13:45 First ever ABB electric propulsion to be installed on board a bulk carrier
13:20 Port of Oakland opens peak season with cargo volume growth
12:47 Throughput of port Kavkaz in 8M’2019 fell by 30% Y-o-Y to 22.35 million tonnes
12:09 MOL starts demonstration test of vessel image recognition system using AI technology on Nippon Maru
11:28 RS introduces new requirements into Part I of Rules for Classification and Construction of Sea-Going Ships
11:09 Rolls-Royce achieves 50th MT30 production milestone
10:42 In August, Klaipėda LNG Terminal regasified 1.4 times more gas than was consumed in the entire country
10:09 Port of Long Beach cargo volumes hit 663,992 TEUs in August 2019
10:04 Port Napier, NZ, places order for Damen ATD Tug 2412
09:51 Bunker market sees mixed price movements at the port of Saint-Petersburg, Russia (graph)
09:34 Brent Crude futures price is down 0.28% to $60.21, Light Sweet Crude – down 0.24% to $54.96
09:16 Baltic Dry Index is down to 2,331 points
09:10 Antwerp and Rotterdam Port Authorities ask new European Commission and Parliament to focus on the economic significance of ports
09:03 MABUX: Bunker market this morning, Sept 13

2019 September 12

18:12 Throughput of port Kaliningrad in Jan-Aug’2019 fell by 21% Y-o-Y to 7.60 million tonnes
17:51 Throughput of port Vyborg in Jan-Aug’2019 fell by 30% Y-o-Y to 810,300 tonnes
17:27 Throughput of port Vysotsk in Jan-Aug'2019 climbed by 6% Y-o-Y to 12.75 million tonnes
16:50 Throughput of port Primorsk in Jan-Aug’2019 grew by 16% Y-o-Y to 41.57 million tonnes
16:24 Vestdavit equips Norwegian Coast Guard’s next generation for Polar boat launch and recovery
16:03 Administration and personnel of Sea Port of Saint-Petersburg sign new Collective Agreement
15:45 SCF Group and NYK Line sign USD 176 million credit facility for eight years with three leading international banks
15:24 Towing and supplying vessel of Azerbaijan Caspian Shipping Company put back into operation
14:46 FESCO new vessel started working on a regular sea line connecting Magadan and Primorski Krai
14:24 Equinor gets consent for exploration drilling in the Barents Sea
14:02 GTT supports 3rd Conference “LNG Fleet and LNG Bunkering in Russia” as its sponsor
13:43 Volvo Penta’s latest D6 propulsion package set new standards for high-speed vessels
13:23 Eagle Bulk Shipping takes delivery of M/V Dublin Eagle
13:11 Bunker prices are flat at the Far East ports of Russia (graph)
12:50 UK Government backs cutting-edge tech to drive down shipping emissions
12:29 Super-efficient Wasaline ferry to get Wärtsilä Nacos Platinum navigation system
12:12 Port of Ust-Luga handled 69.96 million tonnes in 8M’19, up 7% Y-o-Y
11:47 LNG production and shipment facility in Kaliningrad Region to be launched before the end of 2019
11:24 Throughput of Russian seaports in 8M'2019 grew by 2.9% to 556.3 million tonnes of cargo (detalization)
10:55 Throughput of Port St. Petersburg in 8M'2019 climbed by 2% Y-o-Y to 40.17 million tonnes
10:09 GTT receives two new orders from Hyundai Heavy Industries
09:56 Dredging at the seaway canal of Kaliningrad estimated at 30 million cbm
09:38 Baltic Dry Index is down to 2,366 points
09:17 Brent Crude futures price is up 0.76% to $61.27, Light Sweet Crude – up 0.93% to $56.27
09:09 The Gothenburg Port Authority holds early dialogue to prepare for fairway project
08:51 MABUX: Bunker Market this morning, Sept 12