2018 October 10 17:34
Twill, a digital freight forwarding platform, designed to make shipping simple, is now live in Germany – widely considered to be the largest EU market in inter-continental trade, Port of Hamburg said in its press release.
Twill’s digital platform manages the complexity of the shipping process for its customers by providing full visibility of their shipment and the ability to track their cargo as it journeys from one side of the globe to the other. Serving full container load, ocean services from port to door, customers can place a new booking online in just 30 seconds.
One of the digital platform’s key unique features is the fact that customers are part of its development and can co-create with Twill by submitting requests for new features and platform updates on a regular basis. Twill also boasts a Customer Care team based in Germany, which is available 24 hours a day during the working week thanks to its global network which works across different time zones.
Frank Hellberg, CEO Germany at Damco added: “Germany is home to the largest EU market in container shipping – and as a result it is fiercely competitive. By adding Twill to our portfolio, not only are we better equipped to provide a further solution for every customer segment, it also helps us to retain young, digital talent, and gives us a new level of expertise in response to customer demand for a digital offering. It’s no secret that in today’s world the consumer decides when they want to shop, and we need an answer to this or they might shop elsewhere.”
Troels Stovring, CEO of Twill commented: “Frank is right, and the same is true in our customers’ procurement and logistics departments across the globe – as younger generations come up into these positions, we will see an ever-increasing trend towards more flexible ways of purchasing and co-operating with partners such as Twill in new ways. Our digital platform targets a certain aspect of the freight forwarding market – we’re best positioned to help customers who are looking for a solution that takes the hassle out of shipping.”