CMA CGM signs strategic partnership with Infosys to accelerate the transformation of its Information System
The CMA CGM Group, a world leader in container shipping, has signed a strategic partnership with Infosys, a world leader in consulting, next-generation technology and services. The goal of this seven-year partnership is to simplify and transform CMA CGM's IT applications and improve customer service excellence, the company said in its press release.
As part of this partnership and at the request of CMA CGM, Infosys will open a center for development and innovation in Marseilles, which will become a reference center of expertise, making Marseilles a high place of expertise.
Infosys will also take over the CMA CGM IT development center in Dubai, allowing it to strengthen its presence in the Middle East.
Infosys will provide CMA CGM with the skills needed to maintain its applications and develop its SAP projects. Infosys will also provide CMA CGM with new high value-added technologies that will improve its agility and responsiveness.
As part of its ongoing digital transformation, CMA CGM will use Infosys Nia's artificial intelligence platform and its scalable automation platform, AssistEdge, to modernize its customer service, improve the execution processes and improve its internal performance.
These new systems will allow CMA CGM to be more flexible and innovative in a dynamic industry that requires more and more differentiation.