• Home
  • News
  • APM Terminals introduces industry-leading application monitoring solution
  • 2019 November 22 16:05

    APM Terminals introduces industry-leading application monitoring solution

    APM Terminals has commenced the global role out of an advanced application monitoring solution, capable of spotting issues with performance before they start to negatively impact operations, the company said in its release.

    This new solution, which has already been rolled out to 11 terminals, will ensure business continuity, improve terminal efficiency, and safeguard consistency (peak moves per hour) by ensuring that applications consistently operate at the speed they’re supposed to. It will also prevent minor problems from combining to cause a major outage.

    According to APM Terminals Global Capability Manager, David Pickup, “This industry first provides the same level of service normally only provided by advanced IT companies to their customers.”

    Traditionally the company relied on the basic monitoring offered by the suppliers of the company’s global standard terminal operating system (TOS) Navis. This year, the company’s TOS Support teams and Global Core Capability Centre (GC3) have established a new application monitoring capability that combines Riverbed and Elastic technologies. GC3 was established in 2018 to provide unrivalled internal technical capability around TOS.

    Instead of simply monitoring isolated points, the solution monitors end-to-end performance – including code, application architecture, servers, disk space, databases, user endpoints and more. The data is fed into one central dashboard, which is monitored 24/7 by the Maersk global Command & Control Center in the UK and the GC3 support team.

    “The dashboard operates using a simple traffic light system,” says David Pickup. “Green means that no issues are detected. Amber flags have the potential to impact the business. Our goal is to fix these before they turn to red flags. Red flags indicate that the issue is probably already impacting our operations. This new solution enables us to identify any issues before the end user even notices that something isn’t working as it should.”

    Asked about real-life examples, Mr Pickup explains that the company’s databases should automatically purge themselves of old data, to ensure that they don’t run out of disk space. “There are a number of reasons why this could go wrong,” he says. “For example, a user running a query that blocks the database. At a specific threshold, we’d already want to be flagging this and investigating the reason before it impacts system performance.”

    In some instances, fixed parameters, such as 96% usage of a database can lead to false alarms, so the team have applied machine learning to improve accuracy. “For example, say a terminal normally receives around 350 EDI messages per day from customers checking containers,” explains Mr Pickup. “A simple operating parameter might be between 150-550 messages before the system flags a potential issue. But in this example unexpected terminal closures on weekends or national holidays, seasonal fluctuations, or differences between different sized terminals could result in a number of false alarms. Instead of having fixed parameters, machine learning adapts to these to become more accurate and reliable in identifying real issues.”

    APM Terminals is a truly global business and an issue in one part of the business is likely to have a knock-on effect to another part of the business. The strength of APM Terminals’ new monitoring solution is its global approach. If an incident is identified at one terminal, the company can quickly identify if this will impact another terminal and take the necessary action. “For example,” say Mr Pickup, “If a patch is required for one terminal, we can immediately check what other terminals are using the same system, and proactively apply the patch to all of these terminals.”

    The first 11 terminals will have had the monitoring solution applied to their N4 TOS by the end of this year, with all of the company’s terminals completed by 2020. APM Terminals has plans to increase the scope of the solution to include gate operating systems, and other core applications such as IFS10, which is currently in deployment.




2022 January 26

12:01 DNV selected to lead “pioneering" ammonia bunkering safety study in Singapore
11:32 Superyacht Phi delivered to ABS class
11:23 Smart Ports Russia 2022 to bring together ports and terminals in Moscow
10:58 KN transhipped the first bulk bitumen to a tanker
10:58 Port Houston annual TEUs set record with 15 percent growth
10:37 CIMAC World Congress is postponed to June 2023
10:01 Klaipeda Port handled 45.6 million tonnes of cargo in 2021
09:53 KCC signs pilot agreement for Yara Marine’s ‘FuelOpt’ energy efficiency system
09:39 Baltic Dry Index as of January 25
09:18 Crude oil prices start decreasing
08:33 MABUX: Global bunker market compensates losses from the day before

2022 January 25

18:10 Ports of Los Angeles & Long Beach postpone Container Excess Dwell Fee
17:55 Joint Russian-Chinese naval exercise Peaceful Sea-2022 took place in the Arabian Sea
17:36 Broad scope of Wärtsilä power solutions selected for gas-fuelled ferry trio
17:26 ICTSI's Cavite Gateway Terminal beefs up operations
17:04 BLRT Grupp is constructing a unique floating exhibition centre for Norway
16:45 Port of Los Angeles launches first-of-its-kind cyber resilience center
16:25 IDFA, Port of Los Angeles, and CMA CGM form joint initiative to advance U.S. dairy exports
15:52 MOL announces the world's first successful sea trial of autonomous sailing on a commercial container ship voyage
15:13 Damen commissions Rolls-Royce business unit to supply automation solutions for German Navy’s F126 frigates
15:02 Valenciaport and COSCO collaborate in the automation of the delivery of container seals
14:41 Flag-raising ceremony held on Sibir, first serial nuclear-powered icebreaker of Project 22220
14:02 7.6 million tonnes of goods handled in record quantities at the Port of Kiel
13:36 Glavgosexpertiza approves installation of NSR maritime distress safety system at “Dickson” station
13:12 European shipowners support EU parliamentary proposal on commercial operators and a sector-dedicated fund
12:54 Damen signs up ERMA FIRST to supply world’s smallest Ballast Water Treatment System
12:30 TotalEnergies launches Port of Marseille Fos’ first ship-to-containership LNG bunkering operation
12:11 OOCL posts results for 2021
11:24 RF Accounts Chamber found Russian IWW potential not to be used in full
11:00 European Parliament proposed amendments to EU ETS put Green Deal goals at risk, says World Shipping Council
10:17 Saimaa Canal Commission grants permit to Transport Infrastructure Agency for construction in Saimaa Canal lease area
09:43 Baltic Dry Index as of January 24
09:28 Crude oil prices continue moderate increase
09:15 MABUX: Global bunker prices to trend lower on Jan 25

2022 January 24

18:22 Nakilat takes delivery and management of fourth LNG carrier newbuild
18:09 CMA CGM and TotalEnergies launch Port of Marseille Fos’ first ship-to-containership LNG bunkering operation
17:55 Detachment of RF Navy’s Baltic Fleet went to sea to fulfill tasks of long-distance campaign
17:32 Raiffeisenbank opens USD 20 million credit facility for Sea Port of Saint-Petersburg
17:13 GTMaritime guide sets out future of maritime communications
16:50 Glavgosexpertiza approves construction of coal terminal Port “Vera” in Primorye
16:29 Salus Technical introduces its the cloud-based software Bowtie Master
15:58 Tersan shipyard lays down trawler for Magadan based fishing company Tikhrybkom
15:11 Wärtsilä hits methanol milestone with first newbuild engine order
14:30 Sea Port of Saint-Petersburg to take delivery of over 40 units of handling equipment and one 63-tonne crane in 2022
14:01 Dogger Bank announces supplier events for O&M phase
13:44 BW Offshore signed an agreement for the sale of the FPSO BW Joko Tole
13:21 Loko-Bank shareholder increased his share in FESCO to 26.52%
13:07 Royal Dutch Shell plc changes its name to Shell plc
12:44 FESCO increases number of transit container trains from CPV almost twice in 2021
12:23 EdgeTech rolls out the 6205s2 Swath Bathymetry & Side Scan Sonar System
12:18 PGS secures Northern Lights CO2 storage acquisition contract
11:52 Maersk Drilling secures 21-month contract with TotalEnergies
11:17 Second episode of a creative multimedia project named The Ecologist was launched in cooperation with Van Oord
10:49 Heerema announces contract with McDermott for Saudi Aramco’s Marjan Increment Program
10:42 Eastern Shipbuilding completes major infrastructure improvement project to support OPC program
09:28 Crude oil prices rise as demand increases
09:11 Baltic Dry Index as of January 21
08:37 MABUX: No firm trend on Global bunker market on Jan 24

2022 January 23

14:29 Record figures in Polish ports
13:52 Coast Guard to close southern Green Bay for commercial traffic