• 2020 June 13 16:11

    COVID-19 brings unexpected benefits to APM Terminals’ global TOS roll-out

    When the COVID-19 pandemic struck at the start of this year, delaying a business-critical Terminal Operating System (TOS) upgrade at APM Terminals Los Angeles was simply not an option. Forced to execute the project remotely, the company’s global TOS implementation team has since changed their approach for good.

    APM Terminals says it is rolling out Navis N4 to all of its terminals globally, with the goal of having one standardised TOS by the end of 2021. “Adopting a standardised TOS globally brings numerous long-term advantages,” says Patrick Heilig, responsible for the global TOS implementation team.

    “For example, it enables the sharing of best practises for improved efficiency; the development of in-house expertise that understands our customers and our business; centralised monitoring and support; and faster, cost-effective global development of front-end applications for customers.”

    In-house implementation team
    Having its own in-house TOS implementation team is unique in the industry, allowing learnings from each implementation to be passed onto the next. For example, the migration from a Navis Legacy system to N4 at APM Terminals Port Elizabeth in August last year, benefited from a previous project with the Port of Tanjung Pelepas (PTP) in Malaysia.

    “As this is a joint venture terminal, we were able to learn from PTP and put clear service level agreements into place to mitigate risk,” says Heilig. “We also established clear processes to communicate transparently about the project.” The outcome was that the implementation at APM Terminals Port Elizabeth was one of the company’s most successful yet.

    Remote working
    When COVID-19 hit, the team evaluated upcoming projects and identified one that was business critical – a modernization project at the company’s Los Angeles terminal. Due to travel restrictions, lockdowns, and physical distancing restrictions, the team had no alternative but to go ahead and reinvent processes based on 100% remote working.

    24-hour support
    “The team had become comfortable with face-to-face communications and having the global team on site also puts the local team at ease,” explains Mr Heilig. “Working remotely however, we realised that we could actually offer improved service and continuity. Because our global TOS team are located around the world in different time zones, we could offer support 24 hours per day. The team also had more working hours available as there was no time spent travelling to the location and adapting to local time zones. This also contributes to a significant cost saving.”

    The lack of face-to-face communication also focussed the team’s communication efforts – something that according to Heilig is, “just as important as the project management and technical implementation. Managing the expectations of stakeholders is half the battle.”

    Version upgrades ideal candidate for remote implementation
    Learnings from this experience will be applied to upcoming projects, including major version upgrades across the company’s portfolio and transitioning from Argos to Navis in the company’s Spanish terminals. “Major version upgrades are a great candidate for remote implementation as it requires a small amount of reconfiguration and limited training,” says Heilig.

    “For the Spanish terminals a much bigger transition is involved requiring extensive training. But we’re now confident that there are large parts of the project that will now be implemented remotely.”




2021 September 18

15:07 Energy-saving investments clear the way for shore-based power
13:49 GROUPE IDEC is developing the first XXL energy - positive activity park in Europe
12:41 IMOCA extends relationship naming Iridium and Thales as official communications partners
11:37 Tanguy de Lamotte will spearhead electric boat revolution in the US
10:49 Industry alarmed as spat between governments threatens investment in Scottish ports – BPA

2021 September 17

17:49 New radar post to increase navigation safety in the seaport of Kaliningrad
17:26 Svanehøj acquires Wärtsilä Tank Control Systems
17:06 Navigator Gas awarded DNV AiP for new ammonia fuelled gas carrier design
16:47 Zelenodolsk Plant named after M. Gorky launches small-size missile ship Grad
16:31 PIL launches new South China to India West Coast Service - South China India Express
16:05 De Beers’ latest diamond recovery vessel departs Damen Shipyards Mangalia for Southern Africa
15:46 Port of Melbourne CEO announces retirement
15:25 Transneft Baltic holds large-scale firefighting and tactical drills at Ust-Luga Oil Depot
14:18 Grain traders to address RF Ministry of Agriculture and ask it revise grain export duty calculation system
13:27 Rostov Grain Terminal handled 80,000 tonnes of grain in August 2021
12:10 APM Terminals Poti marks two years without injury and celebrates its safety culture
11:56 Vitol’s V-Bunkers to bring electric-hybrid bunker tankers to Singapore harbour
11:05 ABS and DSME to develop very large liquefied CO2 carrier
10:55 DP World to invest £300m in new fourth berth at London Gateway logistics hub
10:34 Severnaya Verf shipyard launches third processing trawler of Project 170701, Kapitan Ostashkov (video)
09:58 The Port of Calais officially inaugurated
09:26 Crude oil market sees downward price correction
09:23 MABUX: No firm trend is registered on global bunker market on Sep 17
09:09 Baltic Dry Index as of September 16

2021 September 16

18:35 Boskalis completes EUR 100 million share buyback program
17:30 Construction of port Lavna kicked off in Murmansk Region
17:21 APM Terminals opens first “Fast Corridor” between Vado Ligure reefer terminal and inland customers in Italy
17:05 Wärtsilä cloud simulation now available on-demand via OTG’s Ocean Learning Platform
16:41 Evergreen’s Ever Ace with WinGD’s large bore X92 bore size engines crossed the Suez Canal
16:14 The new Port of Calais officially inaugurated after six years of construction
15:45 Southampton’s newest cruise terminal officially opened
15:35 Organizers of International Conference “Development of Icebreaking and Support Fleet“ offer the event programme
15:14 Dublin Port publishes Port Infrastructure Charges Pricing Strategy 2022 to 2026
14:53 Port of Oakland beef export volume up 25 percent in Jan - July 2021
14:37 UK ports welcome public support for clean maritime projects
14:26 IVECO and Nikola sign MoU with Hamburg Port Authority for zero-emission Class 8 battery-electric trucks
13:40 SMM Maritime Industry Report (MIR) shows industry on track for sustainability
13:16 MABUX: Bunker Weekly Outlook, Week 37, 2021
13:02 Port of Los Angeles cargo volume exceeds 954,000 TEU in August 2021
12:11 Sharrow Marine announces plans to roll out an exclusive OEM Sharrow Propeller™ Boatbuilder Program
11:47 TransContainer arranged transit transportation from Korea to Turkey via Far East and Novorossiysk ports
11:24 DOF Group announces new contracts in Brazil
11:02 Cargo-passenger ferry Pavel Leonov arrived at Korsakov, the ship’s homeport
10:38 Capacity of Vostochny Port’s multipurpose complex to be raised to 117,000 TEUs per year
10:21 Norwegian Ministry of Petroleum and Energy sees great interest in the Norwegian continental shelf
10:13 DFDS acquires ICT Logistics
09:49 Crude oil prices continue rising driven by data on reduction of reserves
09:30 Maersk acquires a Portuguese cloud-based logistics start-up HUUB
09:16 Baltic Dry Index as of September 15
09:15 MABUX: Global bunker prices may rise sharply on Sep 16
08:28 Castor Maritime announces new charter agreements

2021 September 15

18:43 Royal Phuket Marina’s inner-channel dredging project to deliver round-the-clock access for boats up to 35 metres
18:37 NJEDA and PSEG sign 78-year lease for the New Jersey Wind Port
18:17 PGS sets multiple acquisition records
17:55 Nefteflot lays down two ships of Project RDB 66.62
17:31 Subsea 7 awarded FEED contract in Norway
17:30 Gazpromneft Snabzheniye and Yamal-Nenets Autonomous Region to develop industrial and logistics park Obsky Prichal in Labytnangi
17:09 bp and NYK Line join forces to help decarbonise hard-to-abate sectors
16:57 SFL sells seven handysize bulk carriers
16:51 Yantar shipyard launches production of thermal and sound insulation