Konecranes launches Crane Advisor customer support tool globally
Finding the right overhead crane is now made easier with Konecranes Crane Advisor, an online tool that helps customers narrow down their crane options with customized recommendations. The tool is already being used in North America and is now made available in other geographical areas as well, with new features and content, the company said in its press release.
As a leader in the overhead crane industry, Konecranes invests in R&D to bring new technologies and novelties to the market. “Crane Advisor is a service that makes the information retrieval a lot easier and more efficient for our customers,” says Jari Myyryläinen Vice President, Konecranes Industrial Applications. “Crane Advisor offers the customer valuable information which is customized according to the lifting needs.”
Only four steps are necessary to get a crane recommendation. Crane Advisor asks the customer to answer four key questions – industry, capacity, span and duty class. The icon-based-design of the tool makes it extremely user-friendly. After submitting the answers, the user immediately gets a personalized overhead crane recommendation.
With this recommendation, the customer can familiarize himself with the product offering even before continuing discussions with a Konecranes sales representative. This approach saves the customer’s time and decision making. In a world where time is money, this is very valuable.
Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals. Konecranes provides productivity enhancing lifting solutions as well as services for lifting equipment of all makes. In 2016, Group (comparable combined company) sales totaled EUR 3,278 million. The Group has 16,800 employees at 600 locations in 50 countries.