MOL today updated On Time Arrival Performance quarterly results for July - September 2013 for the major trade lanes as an effort of upgrading and improving the quality of services MOL Liner offers, the company said in its press release.
MOL has established a set of goals for KPIs including on time arrival performance in an effort to offer industry-leading transparency to customers and to showcase MOL's strength as a carrier that provides high quality service. (Press release on 2nd of March 2012)
Measurement criteria are:
Scope of trade lanes is
East-West Trade: Asia-U.S. West Coast, Asia-U.S. East Coast, Transatlantic, Asia-Europe, Asia-Mediterranean,
North-South Trade: Asia-East Coast South America, Asia-Mexico/West Coast South America
Intra Asia Trade: Intra Asia
When a vessel arrives at the first port of destination area for both directions, eastbound and westbound, within 24 hours of scheduled time of arrival, the voyage is regarded as On Time Arrival.
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