The service, which eliminates the need for telephone communications with shipping companies or cargo handling agents, is expected to reduce the number of telephone calls by ten million a year.
Rotterdam’s Port Community System is the only one in the world to offer such a service.
The service gives a forwarder insight into Bill of Lading information of all the containers he has aboard an incoming vessel; the exchange rate at which the cargo will be financially settled; the date from which the forwarder owes demurrage to the cargo handling agent; the return address for an empty container; and an overview of all the sea-going vessels that are currently in, expected to arrive at or have recently departed from the Port of Rotterdam, including the berth in Rotterdam and the sailing route.
The introduction of the service marks the five-year anniversary of Port infolink, an organisation that was jointly established by the Port of Rotterdam Authority, Customs and Deltalinqs in August 2002. Port infolink’s mission was to develop a co-ordinating Port Community System. Port infolink already offers the port seventeen different services and has 2,750 users.