Hyundai Heavy Industries (HHI), the world’s biggest shipbuilder, announced today that it has recently launched the Hyundai Marine Service Center in Ulsan by merging the aftersales service units of HHI, Hyundai Samho Heavy Industries and Hyundai Mipo Dockyard, including their overseas service offices in Rotterdam, Dubai, Singapore and Houston. Upon completion of the merge, HHI also intends to incorporate the service units of Engine & Machinery Division and Electro-Electric Systems Division into the center at a later stage, the company said in its press release.
The integration is aimed at accommodating the growing customer needs for a single point of contact and comprehensive services for all Hyundai brand ships both during and after the warranty period. With the establishment of a centralized service center, HHI envisages to offer “one stop service” for its clients, providing prompt solutions for their diverse needs. The center is also equipped with an integrated computerized feedback system for monitoring and troubleshooting to prevent the recurrence of problems.
In addition, with the goal of providing its clients with quality service for the entire lifespan of their vessels, HHI plans to offer expanded scope of services including technical services, sales of spare parts and retrofitting on demand.
All news